Recorded Webinar - Remain Calm: Diffusing Angry People

Susan Fee, M.Ed.

Member: $39.00
Non-Member: $74.00Your price

When confronted by an angry person, two common reactions are to run or attack, but neither is effective. Arm yourself with tools to de-escalate an angry person, and learn how to effectively respond to intimidating behavior, lying, accusations, and threats.

LEARNER OUTCOMES:
By the end of the webinar participant will learn:

1. De-escalate an angry person.
2. Respond to threats, lies, and intimidating behavior.
3. Monitor for signs of potential violence.