Recorded Webinar - Remain Calm: Diffusing Angry People
Recorded Webinars
Susan Fee, M.Ed.
Member Qty 1-9: $19.00
Non-Member Qty 1-9: $39.00Your price
When confronted by an angry person, two common reactions are to run or attack, but neither is effective. Arm yourself with tools to de-escalate an angry person, and learn how to effectively respond to intimidating behavior, lying, accusations, and threats.
LEARNER OUTCOMES:
By the end of the webinar participant will learn:
- De-escalate an angry person.
- Respond to threats, lies, and intimidating behavior.
- Monitor for signs of potential violence.