Recorded Webinar - Remain Calm: Diffusing Angry People
Susan Fee, M.Ed.
Non-Member: $74.00Your price
When confronted by an angry person, two common reactions are to run or attack, but neither is effective. Arm yourself with tools to de-escalate an angry person, and learn how to effectively respond to intimidating behavior, lying, accusations, and threats.
Upon purchase you will be sent two emails. One is your purchase confirmation and the other is information you need to access your course(s).